Terms and Conditions

Cancellation & Refund Policy

Fees once paid are non-refundable under all circumstances. If you are unable to attend the course you are booked on, you can transfer onto any future NZ Life Coaching course within the next 4 years with no additional course or admin fees. Any request to postpone and transfer to a future course must be made in writing.

Payment Terms

Payment of the full fee or deposit is required at the point of enrolment to secure a place. Places on a course cannot be held without payment.

Early Bird discount fees are only available for payment in full at time of enrolment.

Non-Early Bird fees must be paid in full 10 working days before the course start date.

Trainers & Venues

Trainers and venues are subject to change. NZ Life Coaching shall provide such trainers to present the training course as it deems fit and shall be entitled at any time to substitute any trainer with any other person who it deems suitably qualified to present the relevant course.

Every effort will be made to give attendees no less than 5 working days notice of any such change.

Ownership & Intellectual Property Rights

All NZ Life Coaching materials, whether on the NZ Life Coaching website or at an NZ Life Coaching training course, are owned by NZ Life Coaching (trading name "The Art of Optimism Ltd"). All intellectual property rights in all materials available from NZ Life Coaching, including the design, graphics and text of all printed materials and the audio of all webinars and podcasts, are owned by NZ Life Coaching. No NZ Life Coaching content may be copied, reproduced, uploaded, posted, displayed or linked to in any way, in whole or in part, without NZ Life Coaching’s prior permission. Any such use is strictly prohibited and will constitute an infringement of NZ Life Coaching’s intellectual property rights.


Any personal information volunteered by participants during training sessions, whether on the NZ Life Coaching website or at an NZ Life Coaching training course, is to be treated with the utmost confidentiality and not shared, discussed or published outside of those training sessions, unless with the participant’s express approval in writing. This includes written, audio, video and images.


NZ Life Coaching reserves the right to remove any participant from a training course whose behaviour is deemed inappropriate by NZ Life Coaching or its trainers. In these circumstances, NZ Life Coaching will neither refund any fees nor reimburse any other costs.

Force Majeure

NZ Life Coaching will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control.

Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.